Discover how Cosmos became the go-to reporting solution for RUX Software, a trusted Microsoft partner specializing in Business Central and equipment rental industry solutions.
“Partnering with Cosmos has been a game-changer—it’s given our clients true control over their data while freeing us to deliver even greater value.”
With previous solutions, RUX customers were often forced to rely on technical support to build reports, which increased billable hours for the client. With Cosmos, RUX’s clients can access a fast, user-friendly reporting platform that puts them in control.
Although RUX’s support team had the capacity to help build reports, customers spending money on report builds wasn’t ideal, so RUX sought a better solution. Cosmos’s intuitive design and direct support drastically lowered report-related support requests, freeing the RUX team to focus on strategic initiatives.
Faced with the limitations of previous reporting tools, RUX experienced some client frustrations. Wanting clients to succeed and feel in control of their reporting and data, RUX would sometimes comp service hours while building reports. This reduced overall profitability, but RUX understood its clients’ challenges. With Cosmos, clients can independently access insights, strengthening RUX’s ability to deliver consistent, reliable service and build customer trust over time.
For RUX, scaling services required finding a fast and reliable reporting solution that was easy to implement across multiple customer environments. Cosmos met these needs, ensuring smooth onboarding and powerful performance capabilities. The transition allowed RUX to handle more complex accounts, enhancing its ability to take on larger projects without performance bottlenecks.
“We needed a solution that met our clients’ complex needs—Cosmos delivered exactly that with speed, simplicity, and seamless integration.”
RUX Software, a highly-focused Microsoft partner, brings over 30 years of expertise in equipment rental operation management, Microsoft Dynamics 365 Business Central, and automated business processes. Recognized as both a Value Added Reseller (VAR) and Independent Software Vendor (ISV), RUX offers unmatched knowledge and support for the rental and Business Central communities.
As RUX grew, so did the firm’s capacity to handle larger projects, which led to more complex reporting needs. The previous solution could not match the computation required and, as a result, was often slow and tied up a user’s computer. This then required extensive help from RUX’s support team to adjust and create the reports, which meant customers sometimes worked with outdated data, causing delays in decision-making and reducing operational efficiency.
The constant need for RUX support meant customers were paying more to build reports, eroding the value of a reporting solution and leading to frustrated users. RUX recognized the need for a high-performance, self-service reporting tool and searched for a solution to address these limitations while enhancing the overall customer experience.
During their search for a more effective reporting solution, RUX connected with Cosmos and, after reviewing several demos, identified it as the ideal fit to meet their clients’ advanced needs.
With an increasing demand for self-service reporting, RUX aimed to empower its customers with a more dynamic solution. Ultimately, it selected Cosmos to optimize reporting efficiency and reduce support overhead.
“We were looking for a reporting tool to handle our client’s complex needs, and Cosmos was the perfect fit. It was Microsoft-recommended, easy to use, and integrated seamlessly with Business Central—everything we needed to support our customers effectively.”
Since adopting Cosmos, RUX Software has experienced transformative benefits that have streamlined internal operations and client relationships. One of the most significant impacts has been an increase in customer empowerment. With Cosmos’s intuitive interface, RUX’s clients can now create and manage reports independently—a shift that has allowed them to access real-time insights on their own terms. One client even described the platform as “almost addictive” to use, underscoring the ease and satisfaction it brings to the reporting process.
The shift to Cosmos reduced report support requests, freeing up support for other tasks.
In addition, Cosmos has brought operational efficiency to RUX’s processes. With a simplified billing model and faster reporting turnaround, the company has improved its profitability and built stronger, more responsive customer relationships. Cosmos has proven to be more than a reporting tool for RUX—it’s a key factor in driving their growth and scalability.
With Cosmos, RUX has gained greater confidence in their ability to deliver complex projects, knowing their clients have a reliable, efficient reporting solution in place. This assurance has allowed RUX to approach each project with enhanced focus, further solidifying their reputation as a trusted Microsoft partner.
“Cosmos is fast, responsive, and cuts down on time spent in meetings discussing and building reports.”
